Jumia Nigeria |
Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are recruiting to fill the position below:
Job Title: IT Support Agent – Intern
Location: Lagos
Responsibilities
Provide first-level technical support to Jumia employees and departments
Assist in troubleshooting hardware and software issues
Help maintain and update IT inventory and asset management systems
Contribute to the creation and maintenance of IT documentation and user guides
Assist in setting up and configuring workstations and mobile devices
Support the implementation of IT security best practices
Help monitor and maintain network performance and connectivity
Assist in user account management and access control
Participate in IT projects and initiatives as assigned
Collaborate with other IT teams to resolve complex technical issues
Assist in providing support for Jumia’s e-commerce platforms and internal tools
Help in organizing and conducting basic IT training sessions for employees.
Requirements
Fresh graduates or currently pursuing a degree in Information Technology, Computer Science, or a related field
Basic understanding of computer hardware, software, and networking concepts
Familiarity with Windows and macOS operating systems
Strong problem-solving and analytical skills
Ability to explain technical concepts to non-technical users
Eagerness to learn and adapt to new technologies
Basic understanding of e-commerce platforms and operations (preferred)
Familiarity with ticketing systems and IT service management principles (preferred)
Excellent communication skills, both verbal and written
English proficiency.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online