a Prominent Fashion and Retail Conglomerate - TalentSquare |
TalentSquare – Our client is a prominent Fashion and Retail conglomerate with a strong market presence. The company boasts a portfolio of successful brands, including a leading children’s clothing line renowned for its exceptional quality and timeless appeal.
They are recruiting to fill the position below:
Job Title: E-Commerce Operations Lead
Location: Ikeja, Lagos
Employment Type: Full-time
Industry: Fashion
Job Description
We are seeking a highly skilled and results-oriented Ecommerce Operations Lead to join their team.
The E-commerce Operations Lead will be responsible for the day-to-day management and optimization of our ecommerce operations.
This role requires a strategic thinker with a strong operational focus to drive online sales growth and customer satisfaction.
General Responsibilities
Oversee the entire ecommerce operations lifecycle, including order processing, fulfillment, shipping, and returns.
Develop and implement strategies to improve website performance, conversion rates, and customer experience.
Manage inventory levels and optimize stock allocation across multiple channels.
Collaborate with marketing and sales teams to develop and execute effective ecommerce campaigns.
Analyze ecommerce data to identify trends, opportunities, and areas for improvement.
Manage relationships with third-party logistics providers and ecommerce platforms.
Ensure compliance with all relevant ecommerce regulations and policies.
Core Responsibilities:
Efficient Order Execution: Coordinate end-to-end order fulfillment, optimizing logistics for timely delivery and high service standards.
Data Analytics Utilization: Leverage data analytics tools to track performance, identify trends, and inform operational decisions.
Operational Efficiency Analysis: Analyze operational data to optimize processes, reduce costs, and enhance overall efficiency.
Platform Management: Ensure seamless platform operation, maintenance, and optimization for enhanced user experience and sales.
Inventory Management: Oversee inventory levels, allocation, and forecasting to prevent stockouts and overstocks.
Customer Experience: Drive improvements in customer satisfaction through efficient order processing, timely shipping, and effective returns management.
Shopify and Odoo Management: Oversee platform management, order processing, and customer account management on Shopify and Odoo.
3PL Relationship Management: Manage relationships with third-party logistics providers to optimize fulfillment operations.
Requirements and Qualifications
Bachelor’s Degree in Business, Supply Chain Management, or a related field.
Minimum of 5 years of experience in ecommerce operations management.
Proven track record of driving ecommerce growth and profitability.
Strong analytical skills with a data-driven approach to problem-solving.
Experience with ecommerce platforms (e.g., Shopify, Odoo, Magento, WooCommerce).
Excellent project management and organizational skills.
Strong leadership and communication skills.
Ability to thrive in a fast-paced, dynamic environment.
Strong Advantage with:
Experience in ecommerce (fashion) and retail environment.
Proficiency in developing web applications with HTML, CSS, HTL, and JavaScript.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online