Outcess Solutions Nigeria Limited |
Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
We are recruiting to fill the position below:
Job Title: Customer Care Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
Answers phone and responds to customer requests.
Upsell/Sell pro duct and services, place custom orders in computer system.
Provide customers with product and service information.
Transfer customer calls to appropriate staff (as and when asked for)
Identity, research, and resolve customer issues using computer systems and applications
Follow up on customer inquiries, if not immediately resolved.
Recognize, document and alert the supervisor of trends in customer calls.
Requirements
NCE, OND, HND / Bachelor’s Degree in any Field of study.
Relevant experience (0 – 4years) in Customer Service is an advantage
Candidate must be within the age bracket 20 – 35years
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Excellent written and verbal communication skills.
Salary
N55,000 – N60,000 / month.
Application Closing Date
30th September, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online